Refund and Replacement Policy
We want every approved order to arrive in the agreed specification.
Eligible claims
Contact Foxgent within 15 days of delivery when products are materially defective, damaged in transit, incorrectly manufactured or significantly different from the approved specification.
Information required
Provide the order number, a description of the issue, clear photographs or video of the products and packaging, and the affected quantity. Keep the products and packaging until the review is complete.
Available resolution
After verification, Foxgent may offer correction, reprint, replacement, store credit, partial refund or full refund depending on the issue and affected quantity. Approved refunds are returned through the original or mutually agreed payment method.
Custom products
Personalised products cannot normally be returned because of a change of mind after production starts. Claims caused by customer-approved spelling, QR destination, artwork, size, colour choice or low-resolution files are not manufacturing defects.
Cancellations
Request cancellation as quickly as possible. Orders cancelled before artwork or production processing may be eligible for refund. Design work, payment charges or production already completed may be deducted where applicable.
Submit a request
Email enquiry@foxgent.com or WhatsApp +91 98219 28211 with the order number and evidence.